iLLUZEAN Logo

Terms of Service

Effective Date: August 01, 2026

Last Updated: August 01, 2026

Welcome to iLLUZEAN ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, communications, and any related content. By accessing our website or engaging our services, you agree to comply with these Terms. If you do not agree, please do not use our website or services.

1. About iLLUZEAN

iLLUZEAN is a digital marketing agency providing professional services to businesses worldwide. Our services include Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, Conversion Rate Optimization (CRO), Video Editing, Local SEO, Google Business Profile (GBP) Optimization, UI/UX Design, Social Media Marketing (SMM), and Web Development.

2. Services We Provide

We offer digital marketing and development solutions designed to help businesses improve their online visibility, generate qualified leads, enhance customer experience, and achieve sustainable growth.

Our services include:

  • Search Engine Optimization (SEO)
  • Pay-Per-Click (PPC) Advertising
  • Conversion Rate Optimization (CRO)
  • Video Editing
  • Local SEO
  • Google Business Profile (GBP) Optimization
  • UI/UX Design
  • Website Development

The exact scope of work will be defined in the proposal, quotation, agreement, or written communication accepted by both parties.

3. Eligibility

By using our website or purchasing our services, you confirm that:

  • You are at least 18 years of age or legally authorized to enter into agreements.
  • The information you provide is accurate and complete.
  • You have the authority to act on behalf of your business or organization when applicable.

4. Client Responsibilities

To enable us to deliver our services effectively, clients agree to:

  • Provide accurate and complete information.
  • Supply required access to websites, hosting accounts, analytics, advertising platforms, or other tools when necessary.
  • Respond to requests for approvals, revisions, and required information in a timely manner.
  • Ensure that all content, images, trademarks, and materials provided to us are owned or legally licensed.

Delays in providing required information may affect project timelines.

5. Project Scope & Changes

All services are delivered according to the agreed scope.

Any request outside the approved scope may:

  • Require additional time.
  • Incur additional charges.
  • Require a revised agreement before implementation.

We reserve the right to determine whether a request falls outside the original scope.

6. Communication Channels

Clients may communicate with iLLUZEAN through our official communication channels, including:

  • WhatsApp
  • Email
  • Slack
  • Microsoft Teams

Only communications made through our official channels or authorized representatives will be considered valid for project discussions and approvals.

7. Pricing, Payments & Refunds

Service pricing is communicated before project commencement.

Unless otherwise agreed:

  • Payments must be made according to the agreed payment schedule.
  • We accept 50% advance payments to start.
  • Late payments may delay project progress.
  • Fees paid for completed work are non-refundable.

Refund requests for ongoing projects will be reviewed based on work completed and contractual obligations.

8. Project Timelines

Estimated delivery timelines are provided in good faith.

Project completion may be affected by factors including:

  • Client response times
  • Third-party platform delays
  • Technical issues
  • Changes in project scope
  • Force majeure events

Timeline estimates do not constitute guarantees.

9. Intellectual Property

Unless otherwise agreed in writing:

  • Clients retain ownership of materials they provide.
  • Upon full payment, ownership of final deliverables transfers to the client where applicable.
  • iLLUZEAN retains ownership of internal methodologies, templates, proprietary processes, tools, frameworks, and know-how developed during service delivery.
  • We may display completed work in our portfolio unless restricted by a written confidentiality agreement.

10. Confidentiality

We respect the confidentiality of client information.

Both parties agree not to disclose confidential business information shared during the course of the project except where required by law or authorized by the other party.

11. Third-Party Platforms & Services

Our services may involve third-party platforms including but not limited to:

  • Google, Meta, Microsoft, WordPress, Shopify, YouTube, LinkedIn

We are not responsible for:

  • Changes to third-party policies.
  • Platform outages or account suspensions.
  • Algorithm updates or decisions made by third-party service providers.

12. Performance & Results

Digital marketing involves numerous variables beyond our control.

While we apply industry best practices and proven strategies, iLLUZEAN does not guarantee:

  • Specific search engine rankings or guaranteed traffic increases.
  • Guaranteed sales, leads, advertising performance, or business growth.

Results depend on many external factors including competition, market conditions, website quality, customer demand, advertising budgets, and third-party algorithms.

13. Prohibited Use

Clients agree not to use our services for activities involving:

  • Illegal or fraudulent conduct.
  • Spam or unsolicited communications.
  • Copyright infringement or distribution of malicious software.
  • Misleading advertising, harmful, abusive, or deceptive content.

We reserve the right to refuse or terminate services that violate applicable laws or ethical business standards.

14. Termination

Either party may terminate the business relationship by providing written notice.

Upon termination:

  • Outstanding invoices remain payable.
  • Work completed up to the termination date may be delivered upon payment.
  • Access to project resources may be revoked where appropriate.

15. Limitation of Liability

To the maximum extent permitted by applicable law, iLLUZEAN shall not be liable for:

  • Indirect damages, loss of profits, business interruption.
  • Loss of revenue, loss of data.
  • Consequential damages arising from the use of our services.

Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

16. Indemnification

You agree to indemnify and hold iLLUZEAN harmless from any claims, liabilities, damages, losses, or expenses arising from:

  • Your misuse of our services.
  • Materials provided by you.
  • Violation of these Terms, applicable laws, or third-party rights.

17. Force Majeure

iLLUZEAN shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, internet outages, government actions, labor disputes, cyber incidents, or other unforeseen events.

18. Changes to These Terms

We may update these Terms at any time to reflect changes in our services, legal requirements, or business practices.

Updated versions will become effective immediately upon publication on this website.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which iLLUZEAN operates, unless otherwise required by applicable international law.

20. Contact Information

For questions regarding these Terms of Service, you may contact us through any of our official communication channels.

Thank you for your attention to these terms.