Privacy policy

1. Information We Collect

We collect personal information that helps us provide you with safe and reliable vehicle rental services. The types of information we may collect include:

• Your full name, date of birth, and contact details (email address, phone number, residential address)
• Driver's license details and proof of identity
• Payment and billing details (bank transfer records, card information, or other payment data)
• Rental history and communication records
• Optional information you choose to share, such as feedback or service preferences

We may also collect non-personal information automatically when you visit our website, including your IP address, browser type, and pages visited. This helps us improve website performance and user experience.

2. How We Collect Information?

Your information is collected in several ways:

• When you make a booking online, over the phone, or in person
• When you sign a rental or rent-to-own agreement
• When you make payments or security deposits
• When you contact us via email, forms, or social media
• When you browse our website (through cookies or analytics tools)

You can choose not to provide certain information, but this may limit your ability to rent a vehicle or access some of our services.

3. How We Use Your Information?

We use your information to provide you with efficient and secure services. This includes:

• Processing bookings and payments
• Verifying your identity and driver eligibility
• Managing rental or rent-to-own agreements
• Communicating updates, reminders, or support information
• Handling insurance claims or legal requirements
• Improving our services and website experience

We only use your information for legitimate business purposes or as required by law.

4. Sharing of Information

We respect your confidentiality and do not sell, rent, or trade your personal information. However, we may share it in specific situations, such as:

• With insurance companies, payment processors, or credit providers directly involved in your rental
• With law enforcement, regulatory bodies, or courts, when required by law
• With trusted third-party service providers who assist in website hosting, payment processing, or data storage, under strict confidentiality agreements

All third parties are required to handle your data in compliance with Australian privacy laws.

5. Data Security

We take the protection of your personal data seriously. Your information is stored securely in electronic systems protected by firewalls, encryption, and access controls.

Only authorized staff members have access to your information for legitimate business purposes. While we take every reasonable precaution, no system is completely secure. Therefore, we cannot guarantee absolute protection against unauthorized access or misuse.

6. Cookies and Website Tracking

Our website uses cookies and analytics tools to improve user experience and monitor performance.

Cookies are small text files stored on your device to help us recognize you and remember preferences. You can choose to disable cookies through your browser settings, though some website functions may not work properly without them.

7. Access to Your Information

You have the right to request access to your personal information, correct inaccuracies, or update your details at any time.

To make a request, please contact us using the details provided below. We may need to verify your identity before releasing any information.

8. Retention of Information

We retain personal information only for as long as it is necessary for business, legal, or accounting purposes. When your information is no longer required, it is securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new legal requirements or business practices. Any updates will be posted on this page with the revised date at the top. We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us at:

• Email: info@illuzean.com
• Phone: +61 3 9116 6663
• Address: 13A Meroo Way, Campbellfield VIC 3061, Australia